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Your Rights Your Options Testimonials
   

Download Materials
All Documents are in PDF format, and all Videos are in MPEG format.

Presentations / Brochures

                    pdf  Quality of Care concerns
                    pdf  Poster: English, Spanish
                    pdf  Beneficiary Complaint Writing Guidelines
                    pdf  Raising Awareness of Medicare Bene Rights in NY: English, Spanish

Newsletter

                    Healthy Seniors Newsletter - Special Issue 2008 (HTML | PDF)

PSAs

                    pdf  CMS & You: English
                    pdf  Su Salud Su Voz: Spanish (Transcription)
                    pdf  Beneficiary video: English, Spanish, Chinese, Russian
                    pdf  Professional video: English, Spanish, Chinese, Russian
                    pdf  Transcripts: English, Spanish, Chinese, Russian

Forms

                    pdf  Request for Materials Fax-Back Form

New York State Medicare Quality of Care Complaints Report Card Download Material

                     pdf  All counties
                     pdf  Upstate
                     pdf  Downstate
                     pdf  Concerns by Provider Setting
                     pdf  Complaints by Race and Region

Look for our ad scheduled to appear in AARP The Magazine March/April 2008 issue.

Links

link News
link Anatomy of a Complaint
link Downloads
link Not from New York?
link Not Covered by Medicare?
link For Professionals


Call IPRO's Quality of Care Concern Toll-Free Helpine: 1-866-391-4682

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This material was prepared by IPRO, the Medicare Quality Improvement Organization for New York State, under contract with the
Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The
contents presented do not necessarily reflect CMS policy.

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